Our Services And Support
Keweisheng insists that equipment delivery is not the end of service, but the beginning of long-term cooperation. Relying on more than ten years of experience in
R&D and on-site service of non-standard automated equipment, we provide customers with a full-process service guarantee from pre-sales to sales, after-sales to
lifetime operation and maintenance, so that you can buy with confidence, use with peace of mind, and produce with ease.
Pre-Sales Service
Tailor-made, precisely matching the requirements
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In-depth Needs Diagnosis: One-on-one communication with technical engineers to understand your workpiece materials, specifications, processes, capacity, and precision requirements, accurately pinpointing production pain points.
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Customized Solution Design: Providing overall solutions for non-standard equipment, 3D structural design, process routing planning, and capacity and cost calculations to ensure equipment adapts to your products, rather than the other way around.
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Prototype Testing and Process Verification: Providing trial processing verification for key processes, visually demonstrating the equipment's processing effects, efficiency, and stability, reducing selection risks.
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Free Technical Consultation: Offering professional advice on automation upgrades, production line optimization, and process integration to help you reduce costs and increase efficiency.
Sales Service
Comprehensive control throughout the process, efficient delivery.
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Standardized Manufacturing: Strictly adhere to assembly, testing, and debugging processes to ensure each piece of equipment meets precision, stability, and safety standards before leaving the factory.
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On-site Installation and Commissioning: Professional engineers provide on-site installation, precision calibration, and online debugging to ensure the equipment meets design capacity and quality requirements.
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One-on-One Operation Training: Provide hands-on training to operators, covering equipment operation, program invocation, daily maintenance, and safety regulations, until they can operate the equipment independently and proficiently.
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Full Project Tracking: Dedicated personnel monitor progress, promptly synchronizing production, delivery, and installation plans to ensure on-time delivery and commissioning.
After-Sales Service
Quick response, stable escort
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Rapid Response Mechanism: Multi-channel support via phone, WeChat, and email; online problem-solving for immediate resolution. For on-site issues, engineers respond immediately to minimize downtime losses.
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Warranty and Repair Guarantee: Standard warranty period after equipment acceptance; free repair and replacement of parts for non-human-caused damage within the warranty period.Lifetime cost-price repair and parts supply for out-of-warranty equipment; no arbitrary price increases or shirking of responsibility.
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Regular Inspection and Maintenance: Regular follow-up visits; proactive on-site precision calibration, lubrication maintenance, and potential hazard identification. Establish equipment health records; early warning of vulnerable parts replacement to avoid production disruptions due to sudden failures.
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Spare Parts Support: Maintain a stock of genuine original spare parts for hydraulic, electrical, tooling, and cutting tools; fast delivery. Customized spare parts inventory plans are supported to ensure continuous production without downtime.
Technical Upgrades And Renovations
Continuous empowerment, long-term value addition
Flexible Equipment Upgrades
When products change specifications or processes are upgraded, tooling replacement, program optimization, and structural modifications are provided, eliminating the need to repeatedly purchase new equipment.
Functional Expansion And Upgrades
Modules such as automatic feeding, automatic unloading, induction heating, and data acquisition can be added to improve automation and intelligence levels.
Production Line Integration and Optimization
Individual machines can be integrated into automated production lines, achieving integrated feeding, processing, forming, and unloading, increasing efficiency by 50%–80%.
Our Service Commitment
Understanding the process also means understanding maintenance: Over a decade of on-site experience, quickly identifying the root
cause of faults, avoiding ineffective troubleshooting and not delaying production.
Quick response without delay: Prioritize remote solutions, quickly arrive at the site, minimizing downtime losses.
Long-term service without shifting blame: Track the entire lifecycle of the equipment, support renovations, upgrades, and expansion,
continuously adapting to production needs.
Well-trained with fewer faults: Teach operation, maintenance, and inspection, reducing human faults from the source.